Our Vision and Values
In all we do on a daily basis, our work is driven by our vision to provide excellent care to all our patients. To achieve our vision, we wish to develop a reputation for excellence and innovation so that no-one can doubt the central role that our healthcare service plays in the local community.
Our strategy to implement our ambitions focuses on quality improvement and assurance to deliver increased productivity and cost efficiencies. This strategy is informed by national and local strategic drivers and supported by a comprehensive range of clinical evidence-base criteria.
Our Values
Our values are as follows. They underpin our vision.
- Compassionate Care
- Working Together
- Achieving Ambitions
- Delivering Excellence
Our Objectives
Our vision is to continually provide excellent care to all our patients. In order to maintain and strive for this, we have devised the following three objectives:
- We will provide excellent, compassionate care to our patients so they can achieve complete stable dental health.
- Our services will be shaped by our patients, directors and staff; and personalised for the individual and their specific circumstances.
- We will be a socially responsible, strong and sustainable business led by excellent staff.
Sustainability
We have increased recycling of materials by 53% over the last 3 years, and reduced our carbon footprint through simple methods such as staff car-sharing to travel to work. In our Westbury practice, we exclusively use Renewable Green energy from Engie UK. We also make use of energy efficient lighting, recycling waste bins, and sustainability posters on display for patient education.
Being open and welcoming is at our heart. Our aim is to build a truly inclusive environment where our employees can be themselves. From gender and ethnicity to our commitment to support our colleagues across generations, we value diversity in every sense. In a lot of businesses there are a lot more men than women in managerial positions. We have changed this, and our proud that over 50% of managerial positions are filled by women.
Our senior team has a wealth of experience from the worlds of finance, healthcare, training and commerce. Our people have been drawn together by a collection ambition to focus on quality improvement and excellent care to all our patients.
What We Expect From You
We are here to provide you with care. However, in order for us to deliver the highest quality care, we ask the following from you:
- To let us know by phone or email if you are unable to keep your appointment. In this way, we can give this appointment slot to someone else.
- To let us know what your worries and concerns are when you see our dentists. They will then make you feel more at ease. We want you to be involved in your treatment, so you can make informed choices.
- To follow all of our advice and instructions we give you concerning your oral health. We advise you on brushing techniques and the types of interdental cleaning aids to use in order to keep you smiling, but only you can use them!
- To let us know of any changes in your medical history and exemption status (if applicable) at each appointment.
- The only way we can improve our service or change things is if you tell us. We therefore want you to tell us how we can improve and change our services for the better. We have Patient Satisfaction Surveys which can be filled out at reception or you can simply email us.
- Alternatively you can just have a chat with our staff and they will make a note of it. Also we hold regular Patient Participation Groups to obtain your views.
